uPang FAQ

1. Where can I get Upang accessories in the Klang Valley?

A: From our HQ in Subang Jaya, or you can purchase them online here.

2. Where can I get accessories if I’m outside the Klang Valley?

A: You can purchase it directly from here or our FB page and we will send it to your preferred address. Postage charges apply.

3. How long does the warranty last?

A: 1 year warranty for the manufacturing defect on the UV Sterilizer, which does not include accessories and other wear & tear parts.

4. If I have an issue with my sterilizer, how can I make a warranty claim / repair?

A: You can either come to our HQ in Subang Jaya, or you can call 03-56317288 to enquire.

There is only one service centre for Malaysia :
No.41, Jalan SS18/6,
47500 Subang Jaya,
Selangor Darul Ehsan,
Malaysia.
Tel : +603 – 5631 7288
For customers in other states, you can send the sterilizer in via post, and we will send it back once the servicing / repair is done. Postage fees will be paid by customer.

5. I would like to be a Histopoint reseller. How can I do this?

A: Send an email with your SSM form and company details to marketing@histopoint.com.my or edith@histopoint.com.my

6. How can I replace parts?

A: You may send it to our HQ in Subang Jaya or via post.

7. Warranty period start from date of purchase or baby’s birthdate?

A: Our 1 year warranty period starting from baby’s birthdate. Thus, mother need to prepare a photocopy of baby birth cert while claiming for warranty.

Looping FAQ

1. If I have an issue with my stroller, how can I make a warranty claim / repair or replace parts?

A: You can either come to our HQ in Subang Jaya, or you can call 03-56317288 to enquire.

There is only one service centre for Malaysia :
No.41, Jalan SS18/6,
47500 Subang Jaya,
Selangor Darul Ehsan,
Malaysia.

Tel : +603 – 5631 7288

For customers in other states, you can call to purchase the spare parts and we will send it via post or you may send the stroller in via post, and we will send it back once the servicing / repair is done. Postage fees will be paid by customer.

2. How long does the warranty last?

A: 1 year warranty for the manufacturing defect on the Looping Stroller, which does not include accessories and other wear & tear parts.

3. Warranty period start from date of purchase or baby’s birthdate?

A: Our 1 year warranty period starting from baby’s birthdate. Thus, mother need to prepare a photocopy of baby birth cert while claiming for warranty.

4. I would like to be a Histopoint reseller. How can I do this?

A: Send an email with your SSM form and company details to marketing@histopoint.com.my or edith@histopoint.com.my

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